Privacy Policy

At Barks & Wildlife Retreat, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or use our services.

By using our website or services, you agree to the practices outlined below.

Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Name, address, phone number, email, and emergency contacts when you create an account or make a reservation.

• Pet Information: Your pet’s name, breed, age, vaccination records, health history, and behavioral notes.

• Payment Information: Credit/debit card details or other billing information when you purchase services. (We do not store full payment card details; they are processed securely by our payment providers.)

• Website Data: Non-identifiable information such as IP address, browser type, and pages visited, collected through cookies or analytics tools to improve website performance.

How We Use Your Information

We use the information we collect to:

• Provide boarding, daycare, grooming, and training services for your pet(s).

• Process payments, deposits, and refunds.

• Communicate with you about reservations, updates, or emergencies.

• Verify vaccinations and health status for the safety of all pets.

• Improve our website, marketing, and customer experience.

• Comply with legal requirements.

Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

• Veterinary Care: With veterinarians or emergency providers if your pet requires medical treatment.

• Business Operations: With trusted third-party providers (such as payment processors or booking software) who assist in running our services.

• Legal Obligations: When required by law, court order, or government request.

• Business Transfers: In the event of a merger, sale, or acquisition, customer data may be transferred as part of business assets.

Cookies & Website Tracking

Our website may use cookies and similar technologies to improve functionality and user experience. You may disable cookies in your browser, but some features of our website may not function properly.

Data Retention

We retain personal and pet records only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Signed Pet Care & Services Agreements remain on file until updated or revoked.

Security

We use reasonable physical, technical, and administrative safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Rights

You have the right to:

• Access and update your personal information.

• Request deletion of your personal data, subject to legal and contractual obligations.

• Opt out of receiving marketing emails (service-related emails cannot be opted out of).

To make a request, please contact us using the details below.

Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date. Continued use of our services after updates constitutes agreement to the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is used, please contact us:

Spring, TX Location
📍 1103 Spring Meadow Dr., Spring, TX 77373
📞 Text/Call: 832-447-8302
📧 spring@barksandwildlife.com

Longville, LA Location
📍 707 Sellers Rd., Longville, LA 70652
📞 Text/Call: 337-317-3659
📧 longville@barksandwildlife.com