Pet Care & Services Agreement

Spring, TX Location:

1103 Spring Meadow Dr., Spring, TX 77373

Text or Call: 832-447-8302

Email: spring@barksandwildlife.com

Longville, LA Location:

707 Sellers Rd., Longville, LA 70652

Text or Call: 337-317-3659

Email: longville@barksandwildlife.com

A signed copy of this form is required to be on file for all pets. Any changes made to our boarding policies will necessitate a new, updated form be signed, otherwise the form need only be signed once.

GENERAL AGREEMENT: Barks & Wildlife Retreat ("B&W") agrees to provide boarding, daycare, grooming, and/or training services for your pet(s) as indicated for each visit. Accepted pets include, but are not limited to: dogs, cats, lizards, rabbits, pigs, turtles, and other common household or exotic animals. B&W reserves the right to exercise its best judgment in all circumstances regarding how to best provide services and will take reasonable precautions and care to ensure the safety and wellbeing of every pet.

PET HEALTH & SAFETY REQUIREMENTS: For the welfare of all pets in our facility, all pets at B&W must meet and abide by the following requirements:

Age: All pets must be at least 10 weeks of age and up to date on required immunizations before admittance.
Vaccinations (Dogs & Cats): Pets must be current on Rabies, DHLPP (Dogs), FVRCP (Cats), and Bordetella (Dogs). B&W recommends that vaccines be administered at least one week prior to drop-off for full efficacy.
Reptiles, Rodents, and Exotics: Must be parasite-free and in good health. Owners must provide species-appropriate housing and care instructions.
Fleas & Ticks: Pets found with external parasites will require immediate removal from the facility. Treatment may be offered at the owner's expense.
Health Conditions: Pets exhibiting illness, injury, or severe anxiety at check-in will not be accepted. Annual exams, fecal tests, and parasite preventatives are strongly recommended.
Behavior: A behavior assessment will be conducted upon arrival. Pets showing aggression toward humans will not be accepted. Pet-aggressive animals may be accommodated with separate, private play sessions.

PAYMENT & FEES: You agree to pay B&W under the following conditions.

Payment Due: Full payment for services is due upon pick-up.
Deposits: A 50% deposit is required for any reservation of five nights or longer. Deposits are non-refundable if cancellations are made within 48 hours of check-in.
Prepayment for Peak Times: During holidays or peak boarding periods, full prepayment may be required. No-shows will result in forfeiture of payment.
Hours and Service Fees: If for any reason a customer needs services outside of normal business hours Client agrees to pay an additional fee.
House Food Charge: House food will be provided at a daily fee if your pet’s food is depleted during their stay.
Reservation Commitment Policy: Due to our high demand, when you book a reservation, you are reserving a space that could otherwise be made available to another client. As such, you will be charged for the full duration of your reserved dates–even if you choose to pick up your pet early.

ABANDONMENT & PICK-UP POLICY:

Unclaimed Pets: Any pet not picked up within ten (10) days of their scheduled departure date may be deemed legally abandoned.
Abandonment Protocol: B&W will make good faith attempts to contact all persons listed on the client’s profile. After ten days, pets may be surrendered to animal control or an authorized rescue partner. The client remains liable for all costs incurred, including daily boarding, legal fees, and adoption fees.

PERSONAL ITEMS: While we encourage owners to bring familiar items such as toys or bedding, B&W cannot guarantee their return or condition. Items may become damaged during cleaning, play, or interaction. B&W assumes no responsibility for the loss, damage, or condition of any personal items.

INTERACTION & LIABILITY: While your pet is staying with us, they will be in proximity with, or exposed to other pets.

Contact with Other Animals: Your pet may be exposed to or come in proximity with other animals.
Injury Liability: You agree not to hold B&W liable for injury caused by another pet. If your pet injures another, you are responsible for any resulting medical or legal expenses.
Illness Risk: While B&W maintains strict hygiene and vaccination protocols, the risk of communicable diseases exists. Pets may experience temporary side effects such as diarrhea, respiratory issues, or stress-related behavior changes. You agree not to hold B&W liable for illness occurring during or after your pet’s stay.
Common After-Effects: It is not uncommon for pets to exhibit temporary changes due to the stress of being away from home or in a social environment. Common responses include:

Gastrointestinal Upset: Diarrhea or weight loss due to changes in routine, environment, or excitement.
Upper Respiratory Irritation: Similar to children in daycare, pets may be more susceptible to airborne illnesses in group settings despite vaccination.
Odor or Dirtiness: Pets who engage in active play throughout their stay may develop natural odors or a dirty coat. For this reason, we highly recommend a departure bath for all boarding stays to restore freshness before going home.

MEDICAL CARE & EMERGENCIES:

Authorization: B&W is authorized to provide first aid or seek veterinary care at its sole discretion when necessary for the health and safety of your pet.
Veterinary Fees: All costs for care, including emergency services and transport, are the owner’s responsibility, regardless of whether prior contact is made.
Emergency Transport: While B&W may assist, it is not obligated to provide emergency transport.

LIABILITY WAIVER: You agree to release, indemnify, and hold harmless Barks & Wildlife Retreat, its employees, officers, and agents, from all liability, claims, damages, and costs arising from your pet’s stay, including but not limited to injury, illness, death, theft, or loss, unless due to proven gross negligence.

DAYCARE TERMS: Pets in daycare may interact in open play areas with other pets and may have moments of unsupervised play as our staff provide care and attention to other pets or customers. Every effort is made to provide a safe and enjoyable experience:

Pets must pass a temperament evaluation.
Rough play and minor scratches may occur.
Pets exhibiting disruptive or aggressive behavior may be removed from group play.
All daycare and play group participants must be spayed/neutered.

GROOMING TERMS: Our grooming services are meant to improve the health and well-being of your pet. However, there are many potential risks involved in putting your pet in potentially uncomfortable scenarios.

Accidents: Grooming tools are sharp. Despite best efforts, minor injuries such as nicks, cuts, or nail quicking may occur.
Health Conditions: Grooming may uncover or worsen medical issues. Owners will be notified promptly. B&W is not liable for these outcomes.
Parasites: If fleas or ticks are found, B&W may require pick-up and may offer treatment at owner’s expense.
Aggressive Behavior: If a pet becomes unmanageable during grooming, services may be paused or stopped. Fees will apply for our work.
Use of Muzzle: Muzzles may be used as a last resort to protect pets and staff. Refusal of grooming may occur if safety cannot be ensured and fees may still apply for our work.
Mat Removal: Pets with mats will be dematted only with owner consent. This may result in uneven cuts, unattractive cuts, or skin irritation. Fees apply based on time and severity.
Satisfaction Guarantee: Adjustments are offered before the pet leaves the premises. Return visits will incur a new grooming fee.

TRAINING TERMS & CONDITIONS: B&W offers training sessions, including but not limited to basic obedience, socialization, and behavior modification. By enrolling in a training program, you acknowledge:

Results Are Not Guaranteed: Training outcomes vary based on pet temperament, consistency, and owner follow-through. B&W does not guarantee specific results.
Behavioral Risks: Training may cause stress or behavior regression in some pets. You agree not to hold B&W liable for unintended behavioral changes.
Owner Participation: Continued training and reinforcement at home are essential for success. Owners must follow post-training guidance provided by B&W.
Training Tools: You authorize the use of safe training tools (e.g., leashes, treats, clickers). We do not use aversive tools or harsh methods.
Injury Waiver: You agree to hold B&W harmless for any injury sustained by your pet during training unless due to proven gross negligence.

AUTHORIZED PICK-UP DESIGNATION: You may list individuals authorized to pick up your pet. B&W will release pets only to listed individuals unless written or confirmed permission is given. You assume all liability for pets released to such parties.

PHOTO & MEDIA RELEASE: You grant B&W, its agents, and assignees, permission to photograph your pet and use images in all media formats (print, web, social media) for lawful promotional and marketing purposes, without compensation.

REPRESENTATIONS: You affirm:

You are the legal owner of the pet(s) and authorized to enter into this agreement.
All information provided is accurate and complete.
To your knowledge, your pet has not been exposed to rabies, distemper, or other contagious conditions within the past 30 days.
You have disclosed any behavioral or medical issues, including aggression or bite history.

GOVERNING LAW & DISPUTE RESOLUTION: Disputes shall be submitted to mediation. If unresolved, they shall proceed to binding arbitration within the relevant jurisdiction. This agreement is governed by: The laws and courts of the State of Texas for Spring, TX Location, and the laws and courts of the State of Louisiana for the Longville, LA Location.

FORCE MAJEURE: B&W shall not be liable for any delay or failure in performance resulting from acts beyond its reasonable control, including but not limited to natural disasters, pandemics, utility outages, or governmental mandates.

AGREEMENT UPDATES: This agreement remains in force until replaced. B&W reserves the right to update this agreement at any time. Clients will be notified and required to sign a revised copy before future services are rendered.

DIGITAL SIGNATURE CONSENT: A digital or electronic signature on this form shall be deemed as legally binding as a handwritten signature.

CLIENT & PET INFORMATION:

Client Name: ________________________________ Cell Phone:_________________________

Address: ________________________________ Email:__________________________

Pet Name:__________________________ Breed:_________________________ Weight:________

By signing below, I affirm that I have read, understand, and accept all terms of this agreement. This agreement shall remain in full force for all future visits until amended in writing or revoked by either party.

__________________ ____________
Client Signature Date

Download This Agreement .pdf